Revisiting Intention Among Tourist: The Role of Facilitating Infrastructure and Service Quality

The study aims to investigate the effect of facilities and service quality on return visit intentions. This research uses Smart PLS path analysis. Tourists that visited Kampoeng Wisata Cinangneng Recreation Park, Ciampea District, Bogor Regency, were studied. had 147 participants. results showed: (1) Direct Effects showed facility no significant satisfaction revisit intention, while did, then did; (2) Indirect has intention through satisfaction, does; In this study, from addressing complaints difficulties, speed readiness deliver services, providing a safe comfortable area, understanding tourists' needs can boost customer manager Park should maintain improve keep tourists coming back.